min read

Fynn.io's Top Dog of the Month: Otto Khamphouy - Manager of Customer Success and Implementations

This month, we're thrilled to announce that our Top Dog Award for August goes to our rockstar Manager of Customer Success and Implementations, Otto Khamphouy!

Fynn is Active Intelligence

Let’s book a demo

Otto is Fynn’s Manager of Customer Success and Implementations. Otto has been with Fynn for a few short months but he has already started making his mark!

Through his professionalism and attentiveness, he’s demonstrated a keen ability to connect with our customers. When contacted for support, Otto approaches each item with urgency and monitors to resolution. His ability to foster these strong relationships in such a short time is a testament to his focus on Customer Success!

Otto is also committed to continuous improvement. He is always on the lookout for the most efficient process in order to streamline workflows and enhance productivity. His ideas for change will lead to clear improvements in overall service delivery.

In his short time here, Otto has proven himself to be a great asset to the team. His work ethic and genuine care for both customers and colleagues make him truly deserving of this recognition as Fynn’s Top Dog! We are excited to see what more he will accomplish as he continues to grow with Fynn.

To learn more about Fynn.io’s team and how we can help you transform your community operations, contact sales@fynn.io. You can also stay up to date by following us on LinkedIn and tuning into our blog for more articles on the latest research, ideas, and team members impacting our industry.

Fynn’s Top Dog Of The Month: Anshul Dwivedi — Senior Staff Engineer

Meet one of the leaders responsible for building that technology—Senior Staff Engineer, Anshul Dwivedi. Anshul oversees one of the software development teams that creates, maintains, and supports the key features of the Fynn platform.

The image shows a bar chart titled "Fynn Operators Reaching ESG Goals." The chart is divided into four vertical bars, each representing different categories.

5 Ways To Build ESG Into Your Strategic Planning – Step 1: Promote Transparency & Accountability

In “5 Reasons ESG Initiatives Should Be In Your Strategic Plan,” we stressed the importance of ESG in senior living. Proactive sustainability helps operators manage risks and build goodwill. Key areas include emissions reduction and community health. Fynn enhances transparency and accountability with real-time reporting, dashboards, wellbeing scoring, and improved communication, fostering stakeholder trust.

Fynn’s Top Dog Of The Month: Rachel Martinez — VP Of Customer Operations

Meet the leader responsible for making Fynn’s implementation process as seamless as our technology—Vice President of Customer Operations Rachel Martinez.